FAQ

Working in the mill requires our undivided attention (and is also super loud) so we can only accept visitors by appointment or during our Open House events. Make sure to sign up for our Newsletter (at the bottom of the page) or check out our Events page for more information about upcoming Open House events.

If you're interested in shopping at the mill, you can book an appointment at our "warehouse retail space" here.

We host Open House events so that we can give safe tours while the equipment is off and we’re not distracted by running the machines. Find out about upcoming Open House dates on our Events page or through our Newsletter (sign up below).

Our parking lot is behind 87 Maple Street. Coming from I-89, you will drive past Junction Fiber Mill and then turn left after Craft Studies, right before the bridge. Do not park in the driveway directly to the left of our building.

If our parking lot is full, there are several free lots around the mill, including the Town Hall parking lot across the street.

Yarn prices are listed on the website. To see prices in your currency, sign it to your account or select the currency from the drop down in the header.

If you are a yarn retailer, get in touch with us at wholesale@junctionfibermill.com.

Yes! If you own a brick and mortar yarn store and are interested in carrying our yarn, get in touch with us at wholesale@junctionfibermill.com for more information. We are not currently accepting new stockists, but please reach out if you'd like to be added to our waitlist. Our current Stockists can be found here.

Making Tracks & Roots

Our Making Tracks and Roots lines use a blend of wool from finer breeds like Merino, Targhee and Corriedale sourced from flocks ranging from Idaho to western South Dakota. We don’t have the capacity in our small mill to scour and comb all the wool we need for this yarn so we use Chargeurs, one of the last industrial wool combing plants still in operation in the United States for this part of the process. We then hand dye, pin draft, spin, and finish the yarn here at the mill. This yarn is proudly 100% grown and produced in America and the wool is non-superwashed and non-mulesed.

Farm Fresh

Our Farm Fresh line of yarn is made from wool sourced from small sheep farms in Vermont, New Hampshire, and from the broader New England region. We process this yarn from start to finish here at the mill — from freshly shorn off the sheep’s back to finished hank. We know the farmer and sometimes even the individual sheep whose fiber make up these skeins. Sheep farms are important to our region’s health and history and we’re proud to support them with this line of yarn.

Summit

Sometimes we want to experiment with blending more “luxurious” fiber with our local sheep wool to give it a little extra something, such as silk, angora rabbit, mohair, imported Merino, etc.. These yarns are typically included in our Summit line, which are the best of the best of our yarns produced here at Junction Fiber Mill.

A small percentage of our yarn will have a single knot where we have joined an end from one bobbin to another to wind off a full skein. We make sure to join yarns at matching color sections.

Note that while one knot is acceptable, if you find more than one knot or break in the skein, please send us an email to hello@junctionfibermill.com.

Though we use mechanical equipment, our process is still very hands-on and occasionally idiosyncrasies happen. We take great care to avoid slubs in our yarn but If you run into one, it can usually be teased out gently.

Please send us an email to hello@junctionfibermill.com if you feel you’ve received a skein that has slipped past quality control and is too irregular.

Every once in a while, you may notice a small dot sticker on your skein’s label. This simply means that the skein contains a single knot in the yarn.

We mark skeins with a dot so we can track them internally and so you have the information up front. You can knit or crochet with them just like any other skein—the knot can easily be worked into your project or trimmed and re-joined as you prefer.

In short: the dot is an FYI, not a flaw. Your yarn is still perfectly good and ready to become something beautiful!

Note that while one knot is acceptable, if you find more than one knot or break in the skein, please get in touch so we can make it right.

All of our yarns use non-superwash wool, which means they will felt if washed in warm/hot water or in the washing machine. Only wash your finished garments by hand in cold water with a no-rinse wool wash.

While we work to ensure colorfastness, some dyes are notoriously difficult to set and may exhaust some color even after our final wash. We recommend steam blocking when working with contrasting colors. Wash your finished knits in cold water only with a no-rinse wool wash.

We unfortunately are not able to add to orders once they are completed. Please double check your cart before completing your purchase to avoid this issue.

We will certainly try to accommodate this, but in most cases, the shipping process is already underway. Please double check your cart before completing your purchase to avoid this issue.

To see prices in your currency, select the currency from the dropdown menu in the website header. Note that prices may seem higher than the simple currency conversion. This is because we need to collect for international taxes and duties.

International orders are shipped via USPS then transferred to your local postal service. International delivery can take 1-8 weeks depending on the country. You will receive a tracking number so you can monitor its progress; however, once the USPS transfers a package to the local postal service our ability to track it is limited. If you have any questions about your International package’s current location once it arrives in country, we recommend you contact your local postal service or customs office for a more accurate assessment.

Additionally, some countries may hold packages at customs, check their contents, and/or charge duties for these packages. Junction Fiber Mill is under legal obligation to declare all items shipped by us as “merchandise.”  Junction Fiber Mill is not responsible for any taxes, fees, or duties levied.

Depending on your country’s import/export policies, International customers may be subject to fees, taxes, or duties. International customers are therefore encouraged to research your country’s customs policies. For further questions, please contact your local postal service or customs office.

We accept a variety of payment methods for your convenience:

• Visa
• MasterCard
• Diners Club
• Discover
• Shopify Shop Pay
• Apple Pay
• Google Pay
• Meta Pay
• PayPal
• American Express

No, we do not offer discounts on self-made bundles.

You will receive your 10% off discount code shortly after signing up for our newsletter. Here's how it works:

1. Sign up for our newsletter.
2. You will receive an email with a confirmation link within a few minutes.
3. Click the confirmation link to confirm your subscription.
4. After confirming, you will receive a second email with your 10% off discount code, which should arrive within five minutes.

Discount not valid for all products. Discount cannot be applied to gift card purchases.

Yes, simply select "Local Pickup" as your shipping option at checkout. Pickup times are:

Monday - Friday: 8:30 am - 4:30 pm
Saturday - Sunday: closed

These hours are subject to change. To be sure someone is going to be there, please send an email to hello@junctionfibermill.com.

No, we are closed on weekends and don't have a safe place to leave orders outside the building when the mill is closed.

No, discount codes may not be applied for use on gift cards purchases.

You may use a gift card to pay for your discounted purchase.

We gladly accept returns on yarns purchased through Junction Fiber Mill's website that remain in their original sale condition (unwound with original label) within four months of your order's ship date. Please note that purchases of gift cards and sale items are final sales and are neither returnable nor refundable.

If we made an error on your order, please reach out right away to hello@junctionfibermill.com for assistance. We will send you a postage paid return label, and where appropriate, will ship out a replacement right away.

If you are returning something because you changed your mind, you will be responsible to pay return shipping. Once we have received your return, we will process your exchange or refund. To initiate a return, please reach out to hello@junctionfibermill.com

No, at this time we are not taking any new custom processing clients.